TERMS OF USE

BUYING FROM ARENACOLLECTION

We make your shopping experience easy, simply browse through our collections, add your desired item to your cart and follow the process through.

If you require further assistance, contact us via email or phone.

CUSTOMS & LOCAL TAXES

You may be liable to pay impost and other taxes if you purchase from us and ship outside of the United Kingdom.

These fees are charged by your countries customs or other regulatory authority.

We do not have control and not liable for these charges.

We advice buyers to contact their countries customs authority or other regulatory authority to find out about these extra charges before purchasing any item from us.

All items purchased and shipped inside and outside the United Kingdom will be insured to the full value and purchase price disclosed.

Kindly contact your local tax office/ authorities for extra charges.

These extra charges are the buyers responsibility.

ORDER CANCELLATION

If you change your mind, we offer a 14 days return policy from the day of receipt.

A full refund, excluding delivery costs, will be provided upon the receipt of items. Item must be received in the same condition as supplied. The sender will be liable for any damage incurred during transit. All our items are fully insured and when returning same items back to us, we recommend item is also fully insured.

DELIVERY TIMES

All items will be shipped out with 1 business day upon receipt of cleared payment.

INSURANCE

 

All items shipped will be fully insured.

 

COMPLAINTS

 

If you have any complaints or queries, kindly contact us by email and we will try our best to rectify any issues as quickly as we can. 

 

PAYMENTS TO ARENACOLLECTIOZ

 

We currently accept the following payments:
 

Paypal, Laybuy, Credit cards, Master card, Debit card.

 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+44 0207 183 2667

or send us an email to:

info@arenacollectionz.com

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RETURNS POLICY

We offer a 14-day returns period from the date of delivery, for a full refund or exchange.

Items returned must be unworn and have all tags, labels and accessories as delivered for a full refund.

For return, kindly send us an email or phone +44 0207 183 2667

Cost of return is the senders responsibility and items must be returned via a tracked and insured service.

Items missing original tags and accessories will not be accepted.

Upon receipt of item, item will be inspected by our in house team.

Please allow 7 working days for refunds to be processed.

Custom duties/taxes are not refunded. 

For further info for refunds and exchange please email  :info@arenacollectionz.com

FAQ

Do you provide International delivery?

 

Yes, we provide International delivery.

 

How do I return an item?

 

Send us an email with your queries and a return label will be sent to you.

 

What is your returns policy?

 

Please refer to our returns policy above.

How do I track my order?

 

Once the item ships, a tracking no will be emailed to your mailbox.

 

How can I contact your couriers?

You will be able to contact the courier by logging to their website.

 

What are your delivery options?

 

Royal Mail Special Delivery (Local)

DHL Express For (International)